I'd like to have emails coming into an "email@example.com" email address automatically turn into a new Lead with a new Case attached to it, in SalesForce. What's the easiest way to get that done?
I've tried auto forwarding all incoming emails to the "Email-to-Service" email address, but that only creates Leads with the email attached to them as an EmailMessage. I've tried doing the same with "Email-to-Case" but that only creates a new Case with no Lead attached.
Is there any way to enable one of these features to do what I need? Are there alternatives? I'm a software developer so solutions involving coding are welcome too.