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On a client's computer running Vista x86, he installed Norton Internet Security 2011, and the Internet stopped working. I took a look, and Internet Explorer and a fresh copy of Firefox are not connecting. I can ping addresses (such as and, and I get the same replies back on that computer as a second computer on the same network. I uninstalled Norton, and both browsers started working. I tried a fresh download from the Norton website, installed it successfully, but still blocks the Internet.

The copy has NOT been activated yet, but I have a valid key with his receipt when he purchased it from Symantec. It has not asked for a key, but it's passed its period of working where it now wants it activated. Of course, with no Internet, it doesn't activate

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Well, it's protecting him from the internet, right? What's the problem? :-) – Joe Internet Jul 21 '11 at 20:14
Not the point :P It doesn't get online, and Norton is blocking the settings page until it can activate ONLINE – Canadian Luke Jul 21 '11 at 20:35
Well, my first choice would be to dump Norton. Second would be to contact Symantec. I'm sure they've dealt with this before. – Joe Internet Jul 21 '11 at 20:40
That's what I'm doing now... And I'm teaching the tech how to do his job... – Canadian Luke Jul 21 '11 at 21:09
I should probably mention that it's not my computer, it's a customer's laptop. He has the email with the product key as well, so he obviously wants it installed – Canadian Luke Jul 21 '11 at 21:19
up vote 0 down vote accepted

Go to an elevated Command Prompt and type

netsh winsock reset
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