Super User is a question and answer site for computer enthusiasts and power users. Join them; it only takes a minute:

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

My coworker's computer stopped working properly. After login the Desktop loads then everything slows to a snails pace. Meaning opening My Computer could take up to 5-10 minutes. Then seemingly randomly the computer just freezes and wont complete any task although the cursor moves freely.

I have gone through starting/stopping services on start-up but still can't pinpoint the problem. (I did this because in safe mode everything seems normal (in terms of speed) however some problems still exist). I want to re-image his computer since he has a clonezilla backup image however his outlook files have to backed up first. I cannot even do this since the copy gets hanged up on 96.2% (i used regular drag and drop as well as robocopy). the outlook file is roughly 8gb and there is 100gb of free space on the external HDD. I tried to copy in safe mode with the same results.

Any help or direction would b greatly appreciated... Thank you

share|improve this question
Have you tried using Process Explorer to determine if a specific process is hogging resources? – EBGreen Aug 4 '11 at 18:55
I checked and the cpu usage remains at 0% then jumps with any movement to screen to ~30% in terms of memory Physical is at 16% I am testing out process explorer now thanks – Maurycy Aug 4 '11 at 18:58
Yeah, hopefully it will tell you specifically which process is causing the resorurce spike. Unfortunately I have a sneaking suspicion that the culprit will be explorer.exe :) – EBGreen Aug 4 '11 at 19:00
In my experience (and this is purely anecdotal) file indexing is often the issue. I've never been faced with a situation that was bad enough that I figured out a good solution though, sorry. – EBGreen Aug 4 '11 at 19:05

I cannot add anything to the speed/performance issue but suggest removing the drive and attaching it directly to a working system to grab the data from Outlook. Either directly or with a USB adapter.

share|improve this answer
thanks :( that would be the last resort. I would have to go out and buy the usb adapter. Appreciated – Maurycy Aug 4 '11 at 19:25
A desktop system would allow you to conenct the problem drive even if you had to use the CD drive cables. Is it a laptop or a desktop system that has the issues? SATA or EIDE? – Dave M Aug 4 '11 at 19:52

Sounds like you may have a failing hard drive, or at least file-system corruption.

Any "NTFS" or "Disk" warning or failure entries in the Event Logs?

You should run a read-only disk check against it to see if it reports things are OK or not:

  1. Open the "Computer" window.
  2. Right-click on the drive in question.
  3. Select the "Tools" tab.
  4. In the Error-checking area, and click .
  5. Un-check "Automatically fix file system error (to put it in Read-Only mode), and click .

Or open a command prompt and run chkdsk c:.

If it does report problems, you can then (re)run it in write-mode (check mark "automatically fix..." or run chkdsk c: /f and hopefully it will correct the problem enough tog et you working.

Keep in mind that chkdsk will just drop data in bad sectors, which can make things WORSE. :) If bad sectors are suspected, consider obtaining and running SpinRite (in recovery mode), before using chkdsk in write-mode, as SpinRite will attempt to determine what the data in a bad block was before marking it off-line.

Warning: If the drive is really messed up, both chkdsk /F and SpinRite could take hours to complete.

share|improve this answer
Thanks i actually already ran chkdsk and it made a bunch of changes ( i ran in read only since C: was being used by the system) it then ran in write mode on system reboot. I am now waiting/verifying if any fixes occurred. Thanks! – Maurycy Aug 4 '11 at 19:57
Sometimes you have to do 2 chkdsk in a row to get it healed when it has more than a few problems with the file system. I had to do 3 in a row the other day on a really corrupt system. – Moab Aug 4 '11 at 20:39

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .