My coworker's computer stopped working properly. After login the Desktop loads then everything slows to a snails pace. Meaning opening My Computer could take up to 5-10 minutes. Then seemingly randomly the computer just freezes and wont complete any task although the cursor moves freely.
I have gone through starting/stopping services on start-up but still can't pinpoint the problem. (I did this because in safe mode everything seems normal (in terms of speed) however some problems still exist). I want to re-image his computer since he has a clonezilla backup image however his outlook files have to backed up first. I cannot even do this since the copy gets hanged up on 96.2% (i used regular drag and drop as well as robocopy). the outlook file is roughly 8gb and there is 100gb of free space on the external HDD. I tried to copy in safe mode with the same results.
Any help or direction would b greatly appreciated... Thank you