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We're in the process of switching phone systems at a call center. The existing phone system has minimal contact info because it didn't completely match our workflow and isn't searchable. We have a CAD (Computer Aided Dispatch) system that contains a large amount of info, some of it current and correct and some not. We service several hundred agencies and we're trying to make it easy for users at the agencies to update their contact info so it can be imported into the new phone system.

I'm looking for a piece of software that would allow us to import the data we have and make it available on a website. Users would login to a portal, be able to see their data and make adjustments as necessary. The info would then be broadcast back to us so we can enter into the new phone system.

Does anyone out there know if such a piece of software exists or something that comes close?

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The answer is: probably, but you need to write it yourself. But your question is extremely vague. What format is the existing data? Is the website on intranet or Internet? Do you have an operating system requirement? What kind of money are you wiling to throw at this? What's your timeline? – Rich Homolka Aug 5 '11 at 18:40
CAD to me means computer-aided-design but that doesn't make sense to me in your context. Is that what you mean by CAD? – uSlackr Aug 5 '11 at 18:46
@uSlackr - CAD in this instance means Computer Aided Dispatch. We're a 911 callcenter. Rich - The existing data is in PDF format, but is essentially a 900 page database query. Its currently paginated by Agency. The Website would be on the Internet. OS requirements, none really. We have access to a host of systems, Linux and Windows that it could be hosted from. Timeline is within about 2 months and as for money, as cheap as possible, but if it speeds the process, funds are available. – Jeremy DeStefano Aug 5 '11 at 20:06
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If you make this available on the internet you'll need to think carefully about how to lock down the data, so that each agency can only see their data, and generally secure the whole thing well to avoid data protection issues.

An alternative approach. Can you export to a common format (e.g. spreadsheet / csv) with one file per agency, pass them securely to the agencies (encrypted email), have them update and return, then reimport to your systems.

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