Take the 2-minute tour ×
Super User is a question and answer site for computer enthusiasts and power users. It's 100% free, no registration required.

Since the last days (I guess but not sure the problem started on the same day Windows 7 SP1 was installed) on my Vostro 1710 laptop the audio doesn't work anymore.

If I try to do a Skype call it says "problems with the audio device".

I cannot play a song.

Of course the basic checklist is ok: audio is not disabled, volume is at 60%, on control panel/devices I see that latest driver is installed and works properly.

Do you have other ideas? Are you aware of Windows 7 SP1 problems with dell laptops?

share|improve this question

2 Answers 2

Just some ideas:

  1. Boot from a live disc into some linux system to verify it is a windows problem.
  2. Reinstall drivers
  3. Try to roll back SP1 or did you mean you installed the whole windows 7 recently?
  4. Verify there are no hardware conflicts, like several devices on the same irq sometimes causes trouble. In that case try throwing a bunch out and letting windows reinstall them sometimes assigns different irqs.
  5. If all else fails, you will have to find users with the same problem and hope they have a solution or debug the system which I suppose you don't want to do. (Google is your friend...)
share|improve this answer
    
Thanks for the ideas I will follow your checklist hoping not to arrive at point (5). –  user193655 Aug 18 '11 at 13:21
    
I just got the solution I will post as a separate answer. –  user193655 Aug 18 '11 at 13:23
up vote 0 down vote accepted

Skype helped me by telling "I cannot access your sound card".

So I went to Control Panel and this time I clicked on "Audio" (Instead than going to the list of devices).

I message told me "I cannot access your audio card. Probably the improved driver (and i think this is something Win 7 SP1 installed automatically) doesn't work with your card. Click Ok ti siable it".

After this all worked properly.

share|improve this answer

Your Answer

 
discard

By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.