I have an HP DV6-2071EE, and I would like to performa a recovery using the Recovery DVDs.

It gives me the error:

Recovery Manager couldn't restore your computer using the factory image. Please contact HP Support. Error Code: 0xe0f00013

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Are you using the recovery disks sent by HP or the ones you created yourself? Also, did you wipe/clean the hard drive, or is the hard drive fairly new? – Jay Mahendru Aug 18 '11 at 14:02
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First test your memory and hard drive, at the HP splash screen when you first power up, tap ESC key repeatedly to get the HP boot screen, run the diagnostics on the hard drive and memory, post back any errors. Diagnostics can also be found in the bios using F10.

If you are using HP branded Recovery discs and changed the partitions, blanked the hard drive or are installing to a new hard drive, download this utility to make a bootable disc, boot from it and run the repair tool, then start a fresh recovery using your Recovery discs.

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