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I'm trying to uninstall Norton Enterprise on a new machine running Windows 7. I ran the Norton uninstaller (the full uninstall), but it's still interfering with my Kaspersky 6.0 installation. I've rebooted and checked the Windows Programs. Guesses?

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Success! Thanks so much! I used the Norton Removal Tool in safe mode, and had no errors when installing Kaspersky. –  Christine Letts Aug 26 '11 at 23:51

2 Answers 2

up vote 4 down vote accepted

When you said you used the Norton uninstaller, are you talking about the one that came with the product?

If that is so, I recommend you download the Norton Removal Tool, then go in to Safe Mode as Tom Wijsman suggested (Press F8 a few times as soon as your computer turns on and before you see the Windows Flag.), then run this tool.

Hopefully it will remove every last shred of Norton from your system and allow you to install Kaspersky.

However, that being said, I just did a quick look around, and version 6 looks to be the version from 2007, they are on version 11 now. I doubt 6 will still be compatible with Windows 7. This may be the issue as to why you can't install it, rather than Norton interfering with it. (Unless you can give a screenshot/or exact error message?).

All this being said, I would highly recommend you take a look at Microsoft Security Essentials, which will give you free, up to date and good antivirus.

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I'm doing tech support for my college, and they're using Kaspersky--it's been working pretty well with our Windows machines (including 7), but I don't really have any control over the software I'm trying to install. I just have to get it done. –  Christine Letts Aug 26 '11 at 23:18
    
@Christine: Good luck! And welcome to Super User... –  Tom Wijsman Aug 26 '11 at 23:23
    
No problem, I understand. –  William Hilsum Aug 26 '11 at 23:29

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Could you give me a little more detail on that one? If I use safe mode, will I be ok to install Kaspersky? Sorry, not really a PC person. –  Christine Letts Aug 26 '11 at 23:05
    
@Christine: Click on the image, it explains it in detail. By running safe mode, your anti virus won't be loaded which makes it easier to uninstall and install virus scanners without them locking files. If it doesn't work in safe mode, report back to us... :) –  Tom Wijsman Aug 26 '11 at 23:07
    
@Christine: Sorry, couldn't resist this picture. But seems highly inappropriate now that I have seen your profile. I was rather expecting a different type of person to say "why didn't I thought of this; thanks, that will do". It's kinda late here... :( –  Tom Wijsman Aug 26 '11 at 23:09
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Haha, thanks! Not a problem at all. You're completely right--most people would be fine with a safe mode screen. –  Christine Letts Aug 26 '11 at 23:11

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