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I have been running into some issues when opening Excel files from Internet Explorer, generally the first document or two will open fine but after that trying to open a file will cause Excel and Internet Explorer to crash to the desktop without any notifications being given. This doesn't happen for users who are running Excel 2007, but for users with Excel 2003 it may or may not happen to them.

The files in question are Excel XML files and Internet Explorer 6 and Excel 2003 are being use. At this time it would not be possible to upgrade Internet Explorer, but it would be able to upgrade to Excel to version 2007 if that would resolve the issue.

Overdue Update: We recently upgraded to Firefox at the office which has rendered this error a non-issue; however, it is still unresolved from the standpoint that we haven't been able to come up with an explanation to the issue. Since IE6 is still installed on the systems, a fix to the problem (or explanation of why it's happening) would be appreciated.

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is Office 2003 Service pack 3 applied? – icelava Jan 9 '10 at 4:44
any info in event viewer? – WireGuy Mar 8 '10 at 13:17
@icelava - Everything was up to date on the computer. – Rob Z Mar 11 '10 at 13:47
@WireGuy - Nothing interesting in the event viewer. – Rob Z Mar 11 '10 at 13:48
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4 Answers

up vote 0 down vote

I'm not familiar with this specific issue, but it sounds like a memory overflow error. You can try to 1. Add RAM, 2. Increase the size of the page-file (assuming you have the hard drive space), or 3. Check for patches and updates.

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Why the downvote? – NickSentowski Aug 31 '09 at 17:02
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Sounds like you'll need to upgrade to Excel 2007, since this is a tricky one.

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One of the systems running Office 2007 had the same error recently, right not it seems to be related to IE6 in some way. – Rob Z Mar 11 '10 at 13:51
@rob so it's been narrowed down to an IE6 problem; good to know. As if I needed another reason to hate IE6... – Jeff Atwood♦ Mar 12 '10 at 1:31
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up vote -1 down vote

Microsoft software is proprietary, you're not able to modify anything to make it more stable. I believe the only way is to disable viewing xls from IE.

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ie6 and office 2003 are not supported even by microsoft. go to windows update and patch them to last supported levels...

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The question is from August 2009, in case you noticed. – slhck Apr 14 at 14:01
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