I am running XP from my Dell laptop and the problem involves connecting to the internet from within programs. Almost everything is running just fine, but I have 2 specific problems and I think they might be related. In powerpoint, when I am in slide view and click on a link I get the message "cannot download the information you requested." I went through all the ppt diagnostics (all fine) and then went to go to online help and it said I was not connected to the internet (which was not true). So that was a clue. (BTW, this particular ppt presentation used to work just fine, and I e-mailed it to someone and he was able to get the link to work just fine on his computer.)
The same thing happens in iTunes, when I try to go to the iTune store or go to their online help -- it says "unable to connect to the internet." However, I AM connected to the internet, using firefox, thunderbird, and all other kinds of programs.
So there is something peculiar about how the computer is trying to connect to the internet, but only for certain programs. I am at a loss -- any ideas?? They would be greatly appreciated!!