Is there a simple method or package available for providing remote desktop support to friends and family over the internet?
Ideally, the required set up on the remote machine would be simple enough to describe to very non-technical individuals. (So, it's always Windows.)
I'm often telephoned for help with computer problems. Often the problem involves a piece of software I'm unfamiliar with (such as a particular anti-virus offering), and I'd really like the ability to be able to "look around" (or even just see!) the remote machine, and to demonstrate what needs to be done.
I'd appreciate any guidance, recommendations, links to web pages. I have "Googled it", but there is so much discussion of variations of this problem, and so many opinions of what solution is best, that I can't "see the wood for the trees". I'd really like to see, for example, a concise summary of the different approaches with their respective pros and cons, and a step-by-step guide.
This sort of system set up is far from my own "comfort zone". I anticipate problems with choosing and setting up clients/servers, maintaining a reasonable level of safety and security, dealing with software and/or hardware firewalls, configuring ports on routers, setting up accounts or groups, arranging permissions, logging on, especially logging on in some kind of shared mode, and so on...
Is there a "Remote Desktop over the Internet for Dummies"??