Super User is a question and answer site for computer enthusiasts and power users. It's 100% free, no registration required.

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

I just upgrade a HP Pavilion tx2000 64-bit from Windows Vista to Windows 7. This was a clean install and NOT a upgrade. Now both headphone jacks do not work.

I found the HP Vista Download page (I was not able to find Windows 7 yet):

I tried installing the "Realtek High-Definition Audio Driver"

but got a "Install Realtek HD Audio Driver Failure [Error Code: 0xE0000235]", which stopped the install.

Any pointers on what should be done next?

Edited: I was able to get around the Error by uninstalling the Audio Driver. Once it was uninstalled the HP Vista driver appeared to install correctly on Windows 7 (no problems so far) and my headphone jack worked again.

share|improve this question

migrated from Sep 1 '09 at 2:55

This question came from our site for system and network administrators.

You will have much better luck over at, ServerFault's consumer-level sister. – Mark Henderson Sep 1 '09 at 2:50
up vote 2 down vote accepted

You should always first check to see if the manufacturer provides the correct driver first. Since it doesn't appear that a Windows 7 driver is available, you could try the one provided directly from Realtek:

  • Select "High Definition Audio Codecs (Software)"
  • Accept disclaimer
  • Download and install the Windows 7 HD Audio driver
share|improve this answer

Try running the driver in compatibility mode for Windows Vista.

share|improve this answer

Your Answer


By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.