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Outlook has a nice envelope icon that displays on top of the taskbar icon when I have new mail. Sometimes this icon comes up when I get a new message, but then doesn't go away when the message is marked as read.

The only ways I know of to get rid of it is to close and reopen Outlook, or get a new email. Although sometimes if I'm unlucky the same thing will happen with the new email.

Here are two screenshots of what I'm talking about. You can clearly see the new mail icon along with an empty inbox.

enter image description here

enter image description here

Just to be clear, there really isn't any unread email (none in other folds, junk etc.).

How can I get Outlook to actually recognize when I have no new mail?

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Why is your inbox empty? –  kinokijuf Feb 19 '13 at 17:03
    
@kinokijuf Because I've sorted all my mail and put it in folders. –  Kris Harper Feb 19 '13 at 18:49
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How did you get Outlook to look like that? Is it a skin? It's nice. –  Fred May 17 '13 at 21:10
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@Fred I think it's a color scheme. Options, General, Color Scheme. –  Kris Harper May 18 '13 at 21:56
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1 Answer

up vote 11 down vote accepted

This is a known bug in Outlook. To get rid of this icon just right-click any Outlook folder with all read mail select Mark All as Read in the context menu.

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Your fix works. Thanks. I guess the bug has been reported already then? –  Kris Harper Sep 15 '11 at 14:27
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That's not a great resolution when it happens many times a day... –  SandRock Mar 20 '12 at 8:24
    
@KrisHarper The bug has been reported over and over again since Outlook 2003. –  Crashworks Jul 9 '13 at 2:58
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This is so lame! By the way I think it happens when you read your mail from another client (e.g. your mobile), and then your outlook "read" status doesn't get updated in the system tray. –  Elad Jul 16 '13 at 10:51
    
How much does MSs market share need to erode before they realize that user experience matters a whole lot in the 21st century? –  jordanpg Apr 3 at 16:12
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