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I bought my HP Color Laserjet CM1015 MFP about 5 years ago. It worked flawlessly on Windows Vista (unsure of 32/64-bit). This worked well on Windows 7 64-bit on two different machines (I upgraded to a new machine about six months ago). Just about two months ago it started to have problems with not being discoverable always. This was after HP Software Update program downloading an upgrade.

I have uninstalled the driver and try to reinstall from the original CD. Installation process itself fails. Using the Program Compatibility Troubleshooter moved it further along but did not finish.

Installing with the full software solution on this page completed successfully a few times. Unfortunately, there was no support for scanning. Worse yet, I lost the ability to print in color.

The amount of time I spent on this is ridiculous:-( I have an expensive, top notch hardware printer/scanner/copier. I hate to throw it away for lack of drivers. I welcome any workarounds (such as print servers or anything else that can revive color printing).

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Here is a link for a Vista 64bit driver, see if it will install in compatibility mode....h20000.www2.hp.com/bizsupport/TechSupport/… –  Moab Sep 24 '11 at 4:14
You should install the drivers from infs, not using the exe. –  kinokijuf Feb 1 '12 at 19:29
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3 Answers

HP has Windows 7 64 bit drivers posted. HP US CM1015 That may help with printing. The app that manages scanning may need to come from the original install and may or may not work with Win 7 64bit.

You may also want to see if the print processor you are using now is somehow not correct and only allowing mono printing. It is in Printer properties -Advanced-Print Processor. There may be several and you might try plain WinPrint select RAW as the data type. Have seen some HP Print Processors mess things up.

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Worse yet, I lost the ability to print in color

Loading the postscript driver version yields color on the CM1015.

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How do you load these drivers? –  Simon Sheehan Dec 30 '11 at 20:40
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First, download the “Full software Solution” package and then follow the installation instructions on HP's site.

These instructions are good, except you need to modify six, not four application files! It won't install unless you also modify CM1017eGSG.exe and hpbvspst.exe.

Good luck!

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