How to solve request timed out? And why am I getting this error?

Question

I am having issue with my net connection. My net connection gets disconnected at times. Online gaming faces lagging issue.

It was 1st noted after modem firmware was updated by the ISP (airtel-broadband). And I am not sure what is causing this net issue. I am having a netgear WIFI router(but my machine is connected to router through cable) and a Beetel 110TC1 modem (cable only).

All the firewall are disabled from pc , router, modem is Windows XP SP3.

I tried setting static ip to my router(192.168.1.2) with respect to Modem(192.168.1.1) - the configuration was successful but the problem still exists about the lag.

Then I tried setting DMZ for my modem. But the configuration was a failure as my internet was totally blocked.

Data collected from my machine

This is my ping statistics to google.com

data 1

Ping statistics for 74.125.236.48:
    Packets: Sent = 50, Received = 49, Lost = 1 (2% loss),
Approximate round trip times in milli-seconds:
    Minimum = 27ms, Maximum = 229ms, Average = 94ms

data 2

Ping statistics for 74.125.236.51:
    Packets: Sent = 100, Received = 94, Lost = 6 (6% loss),
Approximate round trip times in milli-seconds:
    Minimum = 28ms, Maximum = 280ms, Average = 93ms

How do we read this data from trace route?

data 1

Tracing route to www.l.google.com [74.125.236.51]
over a maximum of 40 hops:

  1    <1 ms    <1 ms    <1 ms  10.0.0.1          router ip
  2    <1 ms    <1 ms     1 ms  192.168.1.1       modem ip
  3     *       81 ms    86 ms  [122.179.1.1]     
  4     *      165 ms    27 ms  [60.93.226.79]
  5    27 ms    65 ms    97 ms  61.95.240.129
  6     *      102 ms   126 ms  182.79.252.182
  7   145 ms   189 ms   281 ms  72.14.223.145
  8     *        *        *     Request timed out.
  9     *       50 ms    90 ms  209.85.241.33
 10   116 ms    89 ms     *     74.125.236.51
 11   108 ms    34 ms    35 ms  74.125.236.51

Trace complete.

data 2

Tracing route to www.l.google.com [74.125.236.80]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.0.0.1
  2    <1 ms    <1 ms     1 ms  192.168.1.1
  3     *        *       82 ms  [122.179.1.1]
  4     *        *        *     Request timed out.
  5     *      122 ms     *     61.95.240.129
  6     *       33 ms    29 ms  182.79.252.182
  7     *      102 ms   115 ms  72.14.223.145
  8   162 ms   170 ms     *     66.249.94.168
  9     *        *      154 ms  209.85.249.235
 10   162 ms    88 ms   109 ms  74.125.236.80

Trace complete.

data 3

Tracing route to www.l.google.com [74.125.236.80]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.0.0.1
  2     1 ms    <1 ms    <1 ms  192.168.1.1
  3     *       77 ms    76 ms  [122.179.1.1]
  4   162 ms   115 ms   135 ms  [60.93.226.79]
  5   104 ms   176 ms   122 ms  61.95.240.129
  6     *        *        *     Request timed out.
  7     *        *       42 ms  72.14.223.145
  8    92 ms    56 ms    31 ms  66.249.94.168
  9     *       73 ms    53 ms  209.85.249.235
 10   157 ms    51 ms    28 ms  74.125.236.80

Trace complete.

will we be able to resolve something from tracert about my ping issue?

Answer 1

72.14.223.145 would appear to be a Google router. If the timeouts are happening in Google's network, there is not much you can do about it, but Google being who they are they'll likely fix the problem very quickly. Google cares deeply about network speeds.

If the problem is actually happening at 61.95.240.129 or its sister IP addresses, that's Airtel, an Indian ISP. I would expect them to respond quickly as well, because they will lose both paying customers and network peers if their network isn't functioning well. You might notify them.

The problem definitely is not in your own network or router or modem.