Take the 2-minute tour ×
Super User is a question and answer site for computer enthusiasts and power users. It's 100% free, no registration required.

As of yesterday, I cannot access my university's website with either my Laptop (Windows 7, I used Firefox/Chrome/Opera/Safari/IE) or my desktop (Ubuntu, Firefox). Both computers can access any other site without any issues.

Both of my roommates are able to access the university's site without any issues.

Pinging the website and it's IP address both time out. Trying to use the IP address instead of the site name fails, and changing my DNS servers (both my computers used Google DNS) did nothing.

Also, my desktop connects through the university's main wireless network. My laptop is on a wired connection (there were issues with the main wireless network). I have tried to use the guest network with both of the computers as well. On my laptop, it allowed me to access the site for a few minutes but then suddenly failed as well.

EDIT: The site is http://www.liberty.edu. I have tried accessing it with/without the http and the www, and have also tried using https.

EDIT2: When I try to access the site, I get the standard "connection timed out" or "website not responding" errors.

share|improve this question
    
try flushing your dns. IPCONFIG /FLUSHDNS –  kobaltz Oct 11 '11 at 15:33
    
Did it. No change. –  SnoringFrog Oct 11 '11 at 15:37
    
You kind of forgot to describe the specifics of how the problem manifests. What happens when you try to access the site? Do you get an error message? Does the browser hang? –  David Schwartz Oct 11 '11 at 16:02
    
Added those details. It acts as if the site is down. "not responding" and "problem loading" pages. –  SnoringFrog Oct 11 '11 at 16:16
    
Have your roomates try to ping the website IP address too. Not all sites allow ICMP echo. So, PING failure could mean nothing at all. Let us know. –  P.Brian.Mackey Oct 11 '11 at 18:01

3 Answers 3

I wonder if the site is detecting something odd going on with your PC and blocking you (the several minutes that it worked on the guest network is interesting). Is your antivirus software up to date and reporting anything?

I'd suggest a visit to the campus tech support with your laptop. They should be able to tell whether the website (or more likely an intrusion prevention system) is taking a specific action against your PC.

share|improve this answer
    
This - I bet it's on their end, not yours. –  Shinrai Oct 11 '11 at 15:44
    
Antivirus is up to date, scanned today and found nothing. What throws me is that BOTH of my computers, which are about as different as they come (OS, connection, sites visited, etc) have the exact same issue. –  SnoringFrog Oct 11 '11 at 15:55

Weird shit happens. When it happens to me, the first step is to verify that it really is just me. http://www.downforeveryoneorjustme.com/ is a good starting point. Another likely test is to google for a traceroute server, and ask for a trace to your target.

Sadly, once you decide that the target really is up, expect massive frustration. There's really no oracle that can tell you what is actually wrong or how to fix it.

share|improve this answer
    
I think he said it works for his roommate. –  uSlackr Oct 11 '11 at 17:02

You say that you use Google DNS? Does your school provide you with a DNS server you can use (or just have it auto find them)?

If the website is hosted locally, the school's firewall may be blocking you. It is a common function of firewalls to block LAN access to a WAN IP Address. I know this is a common problem where I work, and is easily fixed by pointed our computer at the correct (internal) DNS server.

share|improve this answer
    
I usually do, yes. While trying to fix this I switched to OpenDNS and then to auto-find, to no avail. Switched back to Google, then while on the phone with the Helpdesk here they had me switch back to auto. –  SnoringFrog Oct 11 '11 at 22:49

Your Answer

 
discard

By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.