When trying to boot up Windows 7 she received the following error message:
The User Profile Service failed the logon. User profile cannot be loaded
I walked her through
Method 3: Delete the error SID and create a new profile described by Microsoft Support here. Upon reboot, she was prompted she was able to login with her profile. She did not have to create a new profile.
However she can not find any of the files she saved directly to the desktop. Also her
My Pictures folder is empty but
My Documents and
My Videos have all the appropriate content. Also iTunes does not recognize her
Any ideas on how to recover documents saved to the desktop or the photos?