Since Norton is taking up 98% CPU time, I need it disabled for a customer. I don't want to uninstall it since they have a 2 year subscription (Don't worry, I'll smack them later), but I want to disable it from starting up. When I go through MSCONFIG and remove the service, I get Access Denied. When I go to SERVICES.MSC and disable it, I get Access Denied. Same effects if I start in Safe Mode. So how can I disable Norton without uninstalling it, in case the customer wants to use it?
PS - The issue is that his computer is extremely slow after starting up. No viruses detected, RAM is good, and HDD has no bad blocks. In Task Manager, I see the 98% CPU Time for the ccApp process.