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Someone I know has got their Windows XP PC infected with malware.

Are there any tools I can use to disinfect the PC remotely? It would have to be a boot CD because XP is completely hosed.

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Does this mean you won't be able to physically get to help your friend? Are they able to burn a Live CD using another system? –  slhck Oct 28 '11 at 21:59
2  
LiveCD and/or Teamviewer –  surfasb Oct 28 '11 at 22:29
    
Yes, I will not be able to get to my friend's house. I will have to mail a livecd over. –  KZ. Oct 30 '11 at 1:53

1 Answer 1

up vote 2 down vote accepted

Removing malware by remote
1). Remote access by you using a live CD and with this connecting to your friends computer and then you removing the malware ?.
To do it this you would require a live CD OS (Ubuntu,etc) or a rescue CD that has a browser that can get internet access and has anti-malware software installed to it. You could from your computer, using the live CD, use your friends system to connect to MSE or any anti-malware site.

2). Remote access by you giving advice and they burn, insert and use the live CD?
This has a list of live CD anti-malware options and this is from the 'Live CD list'.
I have used Kaspersky resuce cd and have read/ heard good things about Panda and AVG.
I have not needed to use any, but would try Open diagnostics from the 'live cd list- windows antivirus'
This may not sound like good advice but i would go with any Free CD first and see if it removes anything and then possibly look at a 'try before you buy' and so on.
If you do not have a cd burner Imgburn is a good selection and the guides tell you all you need to know when burning an ISO.

Other remote as in advice.
3). With internet access.( i would try this first ).
Using this option your friend could connect to MSE and use/ install the free service and remove the malware that way.

Re-install
4). The last but possibly the best is to Re-install the OS.
a). First run a full backup (the malware will be backed up and this is as a 'just in case)
b). Copy all data to CD/DVD (documents, music, video, etc )
c). Re-format, re-install and update - this wipes the drive and takes it back to a clean OS.
d). Install the anti-malware of your choice, update it.
e). Reinstall all programs( from the programs wesites) and copy the data off the CD/DVD back to the OS.
The malware should get picked up by your new anti-malware system.
If your friend does not have a install CD you can use any XP install disk and use the product code from your friends computer ( this is legal - or so i have been told ).
Sorry if this is a bit wordy.
Hope one of these solves your friends problems.

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Thanks for the list of live CDs. Are there any you would recommend? I'm flying completely in the dark here, my friend is very non technical and can't give me a good description of what is going on. A boot and nuke from orbit solution would be best. I'll try the live cds out in a VM. –  KZ. Oct 30 '11 at 1:55
    
@KZ have added another list and the cd's i've used (in answer no.2), go free 1st - and contact me if you want anything more –  mic84 Oct 30 '11 at 4:31

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