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Bought this overpriced, heavy, overheated laptop 13 months ago, right, 1 month pass warranty, I rarely use it, especially for last 4,5 months, didn't even turn it on, and today, I found out it won't boot, just windows 7 welcome page hanging.

I used F11 to recover, it gives me two options" launch startup repair" and "start windows normally", when I select first one, it then says " windows failed to start, a recent hard ware or software change might be the cause", 1 insert windows installation disc..... 2 choose language... 3 click repair your computer ". I put in a windows 7 disk, it will load the files, but can't reach the blue page where you select options.

I then use F2 to bring up HP system diagnostics, and it does multiple tests, and when it checks hard disk, it says failed.

My question is do I order a recovery disk from HP and try recover from the disk as I didn't have or burn the disk myself.Or it's definitely a hard disk failure, then should I still contact HP to buy a hard disk that contains windows 7 image or just buy a hard disk elsewhere, and install a retail windows 7 disk. I just want to minimise the cost as I am not sure whether same things is gonna happen again. Thanks!!!!!

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migrated from serverfault.com Oct 30 '11 at 12:09

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1 Answer 1

Buy your hard disk locally it will less expensive, then order Recovery Media from HP to re-install the OS on the new hard drive.

HP does not sell hard drives with the OS pre-installed.

Your DV6 Service Manual

Main page for your DV6

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