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I have problems installing Adobe Fireworks CS5 and it fails with Error Code 7.

What could be causing this?

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migrated from stackoverflow.com Nov 16 '11 at 10:14

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You've got to provide more information if you expect any sort of useful response. –  blahdiblah Nov 16 '11 at 6:30
    
What is your problem? Please be specific. You didn't gave us any clue. How can we read your mind? –  Soner Gönül Nov 16 '11 at 6:52
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1 Answer

Exit Code 6 and Exit Code 7 indicate that the installation finished with errors, but the exit codes themselves do not indicate the type of error that occurred. Solutions 1 through 3 below resolve many common installation failure issues, and you can try them, in order, to resolve your Exit Code 6 or Exit Code 7 error. If they don't work, proceed to Solutions 4 and 5.

1. Restart your computer in a minimized state.

Restart your computer following the instructions in one of these documents:

  • Start Windows in Diagnostic mode | Windows XP
  • Restart Windows in a modified mode | Windows 7, Vista
  • Start the system in Safe Boot mode | Mac OS X

Reinstall your Creative Suite product.

2. Repair the Microsoft Windows Installer (Windows).

If restarting your computer in a minimized state does not not resolve the Exit Code 6 or 7 error on Windows, try to repair the Windows installer.

Windows XP/Vista: Download and install the newest Microsoft Windows Installer Redistributable pack.

Windows 7:

  • Choose Start > All Programs > Accessories.
  • Right-click Command Prompt and choose "Run As Administrator".
  • In the Command Prompt window, type sfc /SCANNOW and press Enter.
  • When the system scan completes, type msiexec /unreg in the Command Prompt window and press Enter.
  • Type msiexec /regserver in the Command Prompt window and press Enter.

Reinstall your Creative Suite product.

3. Uninstall Adobe AIR and then reinstall AIR and Adobe Help.

Uninstall Adobe AIR:

Windows XP: Choose Start > Control Panel, double-click Add Or Remove Programs, and select Adobe AIR. Click Uninstall.

Windows Vista/7: Choose Start > Control Panel, double-click Programs And Features, and select Adobe AIR. Click Uninstall.

Mac OS X: Drag the AIR application to the Trash.

Navigate to the AdobeHelp payloads folder. For example:

  • Windows: D:\Adobe Master Collection CS5\Adobe CS5\payloads\AdobeHelp
  • Mac OS: /Volumes/Adobe Master Collection/Adobe CS5/payloads/AdobeHelp

Double-click AIRInstallerRunner.exe (WIndows) or Adobe AIR Installer.app (Mac OS).

Follow the onscreen instructions.

Return to the payloads folder.

Double-click the file AdobeHelp.air.

Follow the onscreen instructions.

If everything installs successfully, run the Creative Suite 5 product installer again. If an error occurs, search the Adobe Knowledgebase for solutions.

4. Solve a specific Exit Code 6 or Exit Code 7 error description

As stated earlier, Exit Code 6 and Exit Code 7 are generic failure codes. The specific cause of the failure appears below the exit code, after the summary information, in the install log. The screen titled "There are problems with your installation" contains the summary information contained in the installation log file.

See Install log "Exit 6" or "Exit 7" read, write system file errors | Creative Suite 5, CS5.5 for solutions to some of the common log error messages for Exit Code 6 and Exit Code 7.

5. Analyze the installation log file for more information.

If none of the preceding solutions allows you to successfully install your CS product, make sure that you are applying the correct solution to your issue by furthur analyzing the Creative Suite 5 or CS5.5 installation log files. See Troubleshoot CS5 and CS5.5 installation with install logs.

Knowledge Base Article

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