up vote 1 down vote favorite
share [g+] share [fb]

Trying to update McAfee (SaaS Endpoint Protection 5.2.0) manually via clicking Update Now from the taskbar icon (Windows 7). Get the following message

Unable to create Cab Installer Object. Agent Service may not be running properly.

Does anyone know how to proceed? Help would be greatly appreciated

link|improve this question
83% accept rate
1  
Did this EVER work? Have you tried a reinstall of McAfee? Which edition/version of McAfee? – techie007 Nov 18 '11 at 22:31
1  
I think for a while it was updating automatically, then Security Center Communication stated that last update agent failed and that I should run a manual update, then the manual produced that error message. I was hoping there was a more direct way then reinstalling it. It's McAfee SaaS Endpoint Protection 5.2.0. – alex28 Nov 18 '11 at 22:38
1  
Well a re-install may be in order, and while you're at it, you may want to look into updating to 'v5.2 patch 3' (5.2.3, or higher, if it's available to you). What exactly have you tried so far? Reboot? Tried anything from McAfee's KB? Called McAfee? – techie007 Nov 18 '11 at 22:46
feedback

1 Answer

up vote 2 down vote accepted

Have you confirmed all McAfee services are running? Simply run Services.msc and check the list. Right click to start if you find a McAfee service taht is stopped.

Check event logs as well to see if there is more detailed information there.

link|improve this answer
1  
All the McAfee services are listed as started. Where do I find the event logs? – alex28 Nov 18 '11 at 21:43
2  
@Dave M: Ooooh, that's a sneaky looking name for a web page -- it's about "Event Viewer" (and how to open it, so +1 for your comment), not an open-source Event Viewer. I wonder if Microsoft did this by accident? – Randolf Richardson Nov 19 '11 at 0:51
feedback

Your Answer

 
or
required, but never shown
discard

Not the answer you're looking for? Browse other questions tagged or ask your own question.