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I have Sony Steadyshot dsc-w550 camera. The problem is I can only see the recorded videos inside the camera. When I access it via a USB cable, I only see photos. I tried to:

  • show hidden files.
  • access it from different PCs.

The only thing I haven't tried yet is to read the memory card without the camera. I would like to know the cause of this issue and how to solve it.

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That camera has both Internal and External memory, can you access both? Which OS are you using? Are you using the Sony software that comes with the camera? –  Ƭᴇcʜιᴇ007 Nov 26 '11 at 15:56
    
Didn't tested card memory yet. There is no video inside internal memory. OS is windows 7 ultimate. Another pc has win 7 too. I have no software for it –  Tural Aliyev Nov 26 '11 at 16:06
    
Show us the folder structure of your card when you plug it into your computer –  random Nov 26 '11 at 16:37
    
there is one and only folder inside DCIM <somenumber>/... –  Tural Aliyev Nov 26 '11 at 18:00
    
Have you tried to RTFM? –  Daniel R Hicks Jul 11 '12 at 16:57

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