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I have Windows 7 Professional 64-bit and keep getting a blue screen error. I think it has something to do with my hard drive, but I'm not sure if it is failing or not.

Here is the .dmp debug:

Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Sam\Desktop\120311-11512-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Machine Name:
Kernel base = 0xfffff800`02e12000 PsLoadedModuleList = 0xfffff800`03057670
Debug session time: Sat Dec  3 19:10:59.133 2011 (UTC - 6:00)
System Uptime: 2 days 0:27:09.007
Loading Kernel Symbols
...............................................................
................................................................
..................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck F4, {3, fffffa8008ed02b0, fffffa8008ed0590, fffff800031928b0}

Probably caused by : csrss.exe

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

CRITICAL_OBJECT_TERMINATION (f4)
A process or thread crucial to system operation has unexpectedly exited or been
terminated.
Several processes and threads are necessary for the operation of the
system; when they are terminated (for any reason), the system can no
longer function.
Arguments:
Arg1: 0000000000000003, Process
Arg2: fffffa8008ed02b0, Terminating object
Arg3: fffffa8008ed0590, Process image file name
Arg4: fffff800031928b0, Explanatory message (ascii)

Debugging Details:
------------------


PROCESS_OBJECT: fffffa8008ed02b0

IMAGE_NAME:  csrss.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MODULE_NAME: csrss

FAULTING_MODULE: 0000000000000000 

PROCESS_NAME:  csrss.exe

EXCEPTION_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.

BUGCHECK_STR:  0xF4_IOERR

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`05280e38 fffff800`032195e2 : 00000000`000000f4 00000000`00000003 fffffa80`08ed02b0 fffffa80`08ed0590 : nt!KeBugCheckEx
fffff880`05280e40 fffff800`031c699b : ffffffff`ffffffff fffffa80`0941ea00 fffffa80`08ed02b0 fffffa80`08ed02b0 : nt!PspCatchCriticalBreak+0x92
fffff880`05280e80 fffff800`03146448 : ffffffff`ffffffff 00000000`00000001 fffffa80`08ed02b0 00000000`00000008 : nt! ?? ::NNGAKEGL::`string'+0x176d6
fffff880`05280ed0 fffff800`02e8ded3 : fffffa80`08ed02b0 fffff800`c0000006 fffffa80`0941ea00 00000000`02380980 : nt!NtTerminateProcess+0xf4
fffff880`05280f50 fffff800`02e8a470 : fffff800`02eda67f fffff880`05281a38 fffff880`05281790 fffff880`05281ae0 : nt!KiSystemServiceCopyEnd+0x13
fffff880`052810e8 fffff800`02eda67f : fffff880`05281a38 fffff880`05281790 fffff880`05281ae0 00000000`02381690 : nt!KiServiceLinkage
fffff880`052810f0 fffff800`02e8e2c2 : fffff880`05281a38 00000000`00011a44 fffff880`05281ae0 00000000`02381168 : nt! ?? ::FNODOBFM::`string'+0x49874
fffff880`05281900 fffff800`02e8ce3a : 00000000`00000000 000007fe`fde1d8b4 fffffa80`08d59c01 00000000`00011a44 : nt!KiExceptionDispatch+0xc2
fffff880`05281ae0 00000000`779a9c12 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x23a
00000000`023810b0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x779a9c12


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0xF4_IOERR_IMAGE_csrss.exe

BUCKET_ID:  X64_0xF4_IOERR_IMAGE_csrss.exe

Followup: MachineOwner
---------
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Did this happen after a new installation? If not, what did you do last on that computer? –  Mechaflash Dec 5 '11 at 14:33
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migrated from stackoverflow.com Dec 5 '11 at 12:55

This question came from our site for professional and enthusiast programmers.

marked as duplicate by techie007, Tog, Kevin Panko, Olli, David Feb 4 at 1:35

This question has been asked before and already has an answer. If those answers do not fully address your question, please ask a new question.

1 Answer

Not sure it is specifically to do with your hard drive, but here is an article to help you understand what CSRSS.EXE does and how to deal with errors from that process.

What is csrss.exe?

It is possible a virus may be exploiting this process, so make sure you run scans to verify your system is clean.

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