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I am running Windows Vista; last week my Norton Internet Security expired, and I had to renew. After installing Norton Internet Security 2012 I am unable to connect to the internet.

I think that Norton Internet Security is blocking Internet Explorer's access. Norton's control panel is online, but I cannot get online to change the settings. In addition to Internet Explorer, I have tried other browsers like Google Chrome, Mozilla Firefox, but the issue persists.

If I uninstall Norton Internet Security the internet connection is restored immediately. I have also tried turning off Windows firewall prior to Norton's installation, but it doesn't help. I think I need to change the Norton Internet Security firewall settings after installation, but since I cannot access the control panel I have no way to do so! Right-clicking on Norton's icon in the system tray doesn’t work.

After installation Windows Security shows that Norton Internet Security has taken over as the Firewall of choice. I was able to install Norton Internet Security 2012 on an xp machine without this problem, so perhaps it's Windows Vista specific?

I visited the Norton Support site, but they just pass you over to a virtual support engineer whom keeps asking the same thing, then pointing me to the same resources. Norton also offers a self diagnostic tool, which scans then your computer, and then goes online to find a fix. Of course this doesn't do me any good, because I cannot connect to the internet to use it.

My internet connection is displayed as healthy, and all settings (eg: proxy, and etc) are using the default settings. How can I fix my Norton installation so that I can get online?

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migrated from Dec 12 '11 at 17:26

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Did you try the answer the Norton support provided? What was it? Have you scanned the system to ensure it's not infected with something? – Ƭᴇcʜιᴇ007 Dec 12 '11 at 17:42
Another reason not to use Norton products, there are many free alternatives that are much better. – Moab Dec 12 '11 at 18:20
Are you up-to-date with patches etc? It wouldn't hurt, if you're not, to update to the latest Malicious Software Removal tool from Microsoft. Concur with techie007, have you tried what Symantec suggests? – Mitch Dec 12 '11 at 19:07

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