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I'm using Windows 7.

The "Devices and Printers" panel shows I have no items even though they are accessable in the control panel.

Other web sites have suggested the problem lies in the bluetooth settings in the system. I have tried disabling bluetooth and setting it on automatic without success.

Nothing seems to work, any ideas?

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Same exact problem here, Bluetooth is what "everyone* recommends, but it makes no difference. sfc scan comes up fine too. Boo. :-( –  Brian Knoblauch Jun 21 '13 at 16:01

2 Answers 2

What does the 'Control Panel/Administrative Tools/Print Management' show?

Check your event logs for any errors relating to the Print Subsystem or Spooler service failing as that will give you an indication why. (Printers vanishing can be a regular symptom of the Print Spooler crashing/not running)

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The 'Control Panel/Administrative Tools/Print Management' shows all the printers and devices. But I could not find any errors relating to the Print Subsystem or Spooler service failing in the events log. If the items are all in the 'Control Panel/Administrative Tools/Print Management' why are they not showing in the devices and printers panel? Is there something I can do to transfer them over? –  Keith Stevenson Dec 16 '11 at 10:05
They are not in 2 different locations, the Print Management window shows everything associated with the underlying print services, drivers installed etc. Have you installed all Updates, Service packs and verified your machine is Virus and Spyware free? Next step would be running 'sfc /scannow' to verify Windows is healthy. –  HaydnWVN Dec 16 '11 at 13:05
Thank you again for your advice, I have now run the sfc/scannow programme and it reported "Windows Resource Protection did not find any integrety violations" which is I suppose good news, but the problem persists, –  Keith Stevenson Dec 21 '11 at 8:26

I finally found a solution to this on my computer. I had another user log into my machine and it worked fine for them. Therefore it was just a per user failure. I logged in as administrator and blew away my account (via the advanced settings menu). There must have been something broken in my account as when I logged back in and my account was rebuilt it started working fine.

Note that doing so destroys all saved documents, libraries, browser shortcuts, user customizations, etc. If you have anything at all on your machine that you love, you need to back it up first!

As a side note, in the account settings menu where it lists profile size, it just had a "?" for my account. I do a lot with accounts and have never seen a question mark for size before!

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Another option is to rename your profile. What this does is builds a new profile while still allowing your old profile to be accessed. –  Kruug Jun 21 '13 at 20:06

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