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Unfortunately, I don't know much about the problem as it was relayed to be through another person. All I know is that she can't load any *.edu site, and she's running windows. Any idea where I should start with this one?

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Some people try to be 'safe' on the internet and will use programs like PeerBlock/PeerGuardian which will block certain websites; one of which can be educational sites. –  kobaltz Dec 19 '11 at 1:27
    
Without much more information it is difficult to see what's really going on here. She could have something in her HOSTS file that is blocking it. She could also be at a university and they're blocking other university's websites. who knows. –  kobaltz Dec 19 '11 at 1:28
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Check out that there isn't anything strange in the hosts file. I'm not 100% up to date with the Windows flavour (and you don't tell us which Windows), but there are ways something malicious crept there... –  Yannis Dec 19 '11 at 1:29
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Don't bother with hosts. You can't block entire tlds in there, you can't even use any kind of wildcard. There's probably something funny going on at her DNS server. –  billc.cn Dec 19 '11 at 1:31
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Trying a different DNS server would be a good first start. OpenDNS: 208.67.222.222, 208.67.220.220. Google DNS: 8.8.8.8 and 8.8.4.4. –  nhinkle Dec 19 '11 at 1:35
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1 Answer

Start by getting the problem clarified in great detail. For example:

1) What are a few specific sites she has tried? (If possible, have her type the exact site names.)

2) How precisely has she tried them?

3) What are a few sites that did work when she tried those sites the same way?

4) For the sites that didn't work, what exactly happened?

You have a terribly vague problem description. Your first order of business is to flesh it out.

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Thanks. yeah she's teaching abroad and not super easy to reach, so I wanted to be able to ask her everything I needed at once. –  climbage Dec 19 '11 at 15:52
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