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Well first all the shortcuts were there and then No shortcuts

I'm wondering if anyone else has had this problem... a setting in norton maybe. Really I have been able to restore/access most of what I need with the exception of internet checkers and internet spades. Norton by Symantec version 18.6.0.29.

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Why do you presume Norton is the issue? Can you get into System Restore and rollback one to a previous restore point? That may undo the damage done by a faulty installation. –  Hand-E-Food Dec 20 '11 at 22:27
    
I think it was Norton because all of this happened after I purchased a norton subscription. I'll see how the system restore goes. –  John Dec 20 '11 at 22:37
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up vote 2 down vote accepted

A virus does that. Right click the Start Menu, click Properties. Click Customize and check the options for the right-hand side of the start menu. Then click Start, type cmd and press Ctrl+Shift+Enter to run as Administrator. Type cd c:\Users and press Enter. Then type ATTRIB -h /s /d *.* and press Enter. Many shortcuts will be DELETED as well from this virus, but this will unhide a majority of them

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Some of these viruses backup the removed shortcuts to the user account temp folder, not sure why but they do. –  Moab Dec 21 '11 at 0:04
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