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No shortcuts

First the Start Menu shortcuts were there, and then they disappeared. I'm using Norton Internet Security I'm wondering if anyone else has this problem; perhaps it's a setting somewhere in Norton Internet Security?

I've been able to restore/access most of what I need, except for Internet Checkers, and Internet Spades.

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Why do you presume Norton is the issue? Can you get into System Restore and rollback one to a previous restore point? That may undo the damage done by a faulty installation. – Hand-E-Food Dec 20 '11 at 22:27
I think it was Norton because all of this happened after I purchased a norton subscription. I'll see how the system restore goes. – John Dec 20 '11 at 22:37
up vote 2 down vote accepted

A virus does that. Right click the Start Menu, click Properties. Click Customize and check the options for the right-hand side of the start menu. Then click Start, type cmd and press Ctrl+Shift+Enter to run as Administrator. Type cd c:\Users and press Enter. Then type ATTRIB -h /s /d *.* and press Enter. Many shortcuts will be DELETED as well from this virus, but this will unhide a majority of them

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Some of these viruses backup the removed shortcuts to the user account temp folder, not sure why but they do. – Moab Dec 21 '11 at 0:04

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