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Computer is infected by a virus or a malware, what do I do now?

McAfee put its anti-virus software on my computer, and it will only let me get on facebook after I pay big money to take it off! What can I do to get rid of it?

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marked as duplicate by slhck, Moab, Nifle, ChrisF, studiohack Jan 8 '12 at 0:10

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Please follow the steps there. If they don't work for you, report back with more details of what you've tried. –  slhck Dec 22 '11 at 18:42
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@slhck Brenda seems to have the opposite problem; too much antivirus and no virus. Unless this is a virus posing as McAfee, which actually wouldn't surprise me at all. –  Pops Dec 22 '11 at 18:48
    
OMG NO FACEBOOK!??!?! OH NOOOOZ, now what are you going to do???? ;) McAfee wouldn't put it on there; either you did, someone that worked on your computer did, it came with the computer, or it's Malware pretending to be McAfee. Have you tried Add/Remove Programs to uninstall it? –  Ƭᴇcʜιᴇ007 Dec 22 '11 at 18:48
    
@LordTorgamus Malware pretending to be McAfee sounds reasonable. I think the procedure to get rid of it is the same though. Brenda, did you ever actively install McAfee? Do you know you installed a genuine version? –  slhck Dec 22 '11 at 18:51
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Yeah, Mcafee isn't going to charge you to get on facebook... But a fake AV program may... If this is your home PC and you didn't put it there, then you most likely have malware pretending to be AV software. –  Kyle Dec 22 '11 at 18:55

1 Answer 1

It looks like you don’t have McAfee, but some sort of fake scareware. Try MS Safety Scanner to get rid of it.

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Better to use MS offline scanner boot media...windows.microsoft.com/en-US/windows/… –  Moab Dec 23 '11 at 2:39

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