I bought a dual bay enclosure from NewEgg I'm guessing 2 years ago to set up a RAID1. It's now a discontinued model but it is from Sans Digital. I put two Western Digital 1tb drives in it. It's been working great for 2 years but before it suddenly disconnected. I got an error reading that the device had been unplugged and not properly ejected.. but it was still connected via USB. I tried it on my macbook pro and another macbook pro. I also tried other usb cables. I restarted/replugged/etc everything.. The enclosure turns on but nothing shows up on desktop or in Finder The blue lights which indicate the drives are on and in working condition come on and the fan runs..
When I run Disk Utility it appears - "1 tb External AL25744_12345678 Media" then a sub-line "BERNHARD" (which was the name I gave to my external raid hd)
Should two drives show up since I have 2 1tb drives in there? Or is this normal?
I do not know much about this stuff.
I am terrified to loose this - I am a photographer with years and years of work on these drives ... and I have no other backups. (I know - I am a fool)
My main question is - what do I do!? Do I buy a new enclosure and just pop them in? Also- Is it safe to unplug the drives?! Will I loose everything.. I took both of them out before when the power was off and things were unplugged - have I already ruined everything? I don't know how it works.
What would you do?!!? What can I do?! PLEASE HELP.
UPDATE -- JAN 4 2012 --
OK. So. I had a friend with an external docking station plug both drives into the same docking station. The bottom drive did not show up on his windows computer but the top drive did, but was still not accessible and could not be mounted. The enclosure's lights indicate that both drives are being read and are function. MacOSX disk utility "read" and "verify disk" say both drives are fine. My friend recommended I contact Western Digital about the drives I own because clearly this isn't the enclosures fault... the drives are just not reading/ non-accessible ..
What does one do from here? I'll be contacting WD tomorrow. But what would be the next step in retrieving my data?