This is my first question to the site.
I have a problem where I can't turn on the bluetooth on my laptop. If anybody could give help me solve this I'd be very grateful!
- Dell Latitude E5510.
- Windows 7 32-bit.
- The bluetooth light is not lit (WiFi is lit).
- The bluetooth icon is not in the system tray.
- There are no settings in 'Control Panel' for bluetooth.
- There are no drivers in 'Device Manager' for bluetooth.
Troubleshooting Already Attempted
- Ensured that bluetooth was enabled in the BIOS.
- Updated BIOS to version A11.
- Downloaded and attempted to install drivers (R285455.exe, R260222.exe, R296919.exe). When I try to run R260222.exe, it tells me that it is incompatible. When I run the other two drivers, it extracts the items but then asks me to "activate bluetooth using wireless switch". The switch is already on but no light appears for the bluetooth symbol. It's a catch 22!
- Ensured that the 'Bluetooth Support Service' was started.
I've been searching for the solution for hours now and just have no idea what else to do. If I've missed out on any information, please let me know.
*EDIT* I'm beginning to think that there is no physical bluetooth adaptor in my laptop at all.
Here are the full specifications
LATITUDE E5510 : STANDARD BASE SYSTEM BASE : EXPRESS CARD SLOT PROCESSOR : INTEL CORE I3-350M(2.26GHZ, 1 DISPLAY : 15.6IN HD ANTI-GLARE LED DISPL MODULE..., PALMREST..., NFPRDR, SINGLE POINTING..., E5510 MODULE..., BEZEL..., LIQUID CRYSTAL DISPLAY..., 15.6, MICROPHONE..., E5510 DOCUMENTATION : ENGLISH SHIPPING DOCS MEMORY : 3GB(1X1GB + 1X2GB)1333MHZ DDR3 HARD DRIVE : 250GB SERIAL ATA (7200RPM) WINDOWS LIVE MODULE..., SOFTWARE..., POWERDVD..., 8.3, DIGITAL VIDEO DISK DRIVE..., TT, FACTORY INSTALL... OPTICAL DRIVE : ROXIO CREATOR 10.3 SOFTW OPTICAL DRIVE : 8X DVD+/-RW DRIVE POWER SUPPLY + POWER CORD : UK/IRISH 3 W BATTERY : PRIMARY 4-CELL 37W/HR LI-ION LABELS : INTEL CORE LABEL I3 WIRELESS : EMEA INTEL PRO WIRELESS 6200 KEYBOARD : INTERNAL UK/IRISH QWERTY SING SOFTWARE DRIVER : LATITUDE E5510 MODULE..., SOFTWARE..., W7P32, ENGLAND/ENGLISH..., EUROPEAN MANUFACTURING FACILITY... MODULE..., SOFTWARE..., W7P32, DIGITAL VIDEO DISK DRIVE..., MULTIPLE USER INTERFACE..., NO-E SOFTWARE : MICROSOFT OFFICE STARTER 2010 OPERATING SYSTEM RECOVERY DELL BACKUP AN SOFTWARE..., TREND MICRO..., WF, MULTIPLE USER INTERFACE..., 15MTH LATITUDE ORDER - IRELAND BASE WARRANTY 1YR COLLECT AND RETURN DECLINED PROSUPPORT 3YR BASIC WARRANTY - NEXT BUSINESS DAY DECLINED COMPLETECARE NOTEBOOK - FREE FREIGHT SKU