Samsung “Kies via Wifi” doesn't work, stuck on “Loading…”

Question

When I connect my Galaxy S2 to my laptop using "Kies via Wifi" it doesn't work.

On my phone it tells me it is connected, and on the laptop I can see the device "GT-I9100" under connected devices, but I see no files or anything else.

When I move the mouse icon over the "GT-I9100", it writes "Loading...". I've waited long enough but nothing happens.

When I connect the phone using USB cable, it works perfectly fine.

Answer 1

Many users have issues with Kies via WiFi. I believe Samsung intends for Kies Air to replace Kies WiFI. My new SGS II on Sprint didn't even have Kies WiFi installed.

Kies Air uses a browser based interface and displays your files already categorized by type. You can upload, download, or view any file. It relieves you from having to figure out the Android file system and where files are stored.

Start Kies Air on your phone, open your browser, and enter the IP address that Kies Air displays on your phone, which will be something like "http://192.168.1.xx:8080/" . The Kies Air app on the phone will pop up a message that a device is trying to connect. Approve the connection and the Kies Air interface will appear in your browser. Here's a YouTube demo - http://www.youtube.com/watch?v=u6wIQoXqRDI

Answer 2

I have the exact same problem. Galaxy S2. Kies Air works fine. Kies via Wifi gets stuck on Loading...

It used to work on my old (Vista) computer, but not on this new (7) one. I've also upgraded Android from 2.3.3 to 2.3.5 recently, so it may be that that's caused the change, rather than Vista to 7.

Kies Air is very clever, but doesn't allow sync of contacts with Outlook. I don't want my contacts living in Google's cloud, so I don't have them stored in gmail or Google+. They just live on my phone and in Outlook. Everything else (calendar etc) is synced over the air, but I need to use Kies to sync my Outlook contacts offline. That means Kies via Wifi and not Kies Air, unfortunately.

For the time being, I'm left with no alternative but to plug in and sync to Kies by USB cable.