I telecommute from my home to my employer in California.
Internet outages are rare, but 2-3 times a year I need to eat vacation time because of an outage. I don't terribly mind missing work here and there, but I like my time off to be planned so I can maximize my goofing off.
I think what I want is an SLA. I do NOT need five-nines or anything. I just need to be connected from 8-6 Monday through Friday. Is an SLA the right thing to ask for?
Business class services in my area don't offer an SLA, just some perks like a static IP and no usage caps. Residential services really only vary on maximum speed. Services that do offer an SLA are aimed at more hardcore operations, like fiber into a datacenter.
If an SLA is the right solution, where can I view a sample SLA for such a service?