I just bought a Canon MF3010 laser printer/scanner. The printer's great, but I can't get it to scan using the MF Toolbox software (which is the only way to scan to pdf format, I believe).

It will scan in Picasa and in the regular windows scanner program, but the buttons in MF Toolbox don't do anything.

Specifically: If I click the "Mail", "OCR", "Save", "PDF", "Color Scan", "B&W Scan", "Custom1", or "Custom2" buttons, the button flashes for a second, but nothing happens.

If I click the "Settings..." button, I do get a popup that asks me to select the scanner. Canon MF3010 is the only thing in the list. I then click OK, and the MF Toolbox window again flashes for a second, but nothing else happens.

Any suggestions? Thank you!

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What OS are you using? Is the Canon software version for that specific OS? – Dave M Feb 2 at 1:20
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Go to the canon site and download the latest toolbox software for your specific OS and bit version, uninstall the old one and install the new one....usa.canon.com/cusa/support – Moab Feb 2 at 2:40
I'm using Windows XP, and yes, this is the software that you download at usa.canon.com/cusa/consumer/products/printers_multifunction/… when you select XP as your OS. – Jer Feb 2 at 13:19
And actually I never used the one that came on the CD, because my CD drive wasn't working - I started with the latest one from canon site. – Jer Feb 2 at 13:20
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