How come network drives are available in other locations but not on her local machine?

Question

We have a user that is able to access her network drives from Citrix and from the VMs. However, on her local machine either 1 of 2 things will happen. 1) She will see them there and can open them up but cannot actually navigate them. She gets an error when she tries to open up a drives contents. 2) She sees the drives but they have a red X through them like they were not able to be loaded.

What are some troubleshooting steps I can take for this. I'm kind of stumped by this issue?

Thank you in advance.

Answer 1

Try going on the machine where the network shares are actually located like the actual directories/folders themselves and setting the permissions to be more relaxed so she can get in like right click and properties then see permissions there.