I'm looking for a change management solution for our IT department. If you Google for change management software, you will get everything about source control (programming). Nice, but not looking for that.
Our IT department sometimes collects wishes and request from users for software changes (ERP). We discuss them, sometimes accept them and then we fill in an RFC. The RFC goes to our software vendor (outsourced). We need to track these wishes, request and RFC's. We currently use our e-mail boxes... not good.
So simply put: - reference number - date/time - department - user - wish/request - category - priority - request/wish/description - possible solution - accepeted/denied + reason ("because user is stupid" ;=) - RFC number - status (OPEN, CLOSED, NEVER GONNA HAPPEN etc) - attached documents!! very important!
So something like a ticket system, but better...