Outlook “Mark as Read” Rule Not Working After Migrating to New User Account

Question

I had several rules set up in Outlook, all worked fine, but I just recently switched to a new user account on the same machine and ever since then, my rules have not been working 100%. Most of my rules move a message to a folder and mark the message as read, but what's happening is the message will move to the folder, and only some will be marked as read. It's very strange and almost seems like a bug. I tried deleting one of the rules and recreating it with no luck, then I tried splitting it up into two rules so the message would be marked as read first, then moved to the folder, but this has not fixed the problem either.

As I said, my rules all used to work fine so I know they were initially set up correctly - I'm just not sure why they became messed up, or how I can fix them.

UPDATE 5/9/2012: In addition, If I go into the "Rules and Alerts" menu and select "Run Rules Now," all rules work as expected.

Answer 1

This may seem drastic, but it may also help. First of all, back up all the PST and OST files you may have, I'd even say backup your NK2 files as well.

Next, delete your outlook profile. That's right, Control panel, mail and then remove the profile. (AFTER THE BACKUP)

Recreate the profile from scratch. Add one account at a time and setup rules for the account.

Drastic, yes, but should fix the issue.

Answer 2

What if you export the rules, delete them all, then import them anew?

To try this:

In Outlook go to Tools...Rules and Alerts

Choose Options

Choose Export

Save the RWZ file somewhere where you can find it later

Delete each Outlook rule one at a time (you didn't say how many you have - this part could take a while)

Restart Outlook

Go back to Tools...Rules and Alerts

Choose Options

Choose Import

Navigate to the rwz file you saved earlier.