I have a Windows 7 laptop, which i am fixing for a friend. There is no connectivity at all. I have tried several interfaces - Ethernet, WLAN, Mac OSX internet sharing over ethernet.
Internet Explorer diagnostics reveal that The DNS server is not responding, I am using OpenDNS for name resolution. I have read about a potential Windows 7 WinSock problem, supposedly resolved by issuing
netsh winsock reset catalog and
netsh int ip reset reset.log hit
However for each of these commands, I receive an error: The helper DLL WSHELPER.DLL could not be loaded.
I have tried several ways to register the DLL but each time it reports it cannot be found, even though it exists in System32, System64 and SysWOW64. I have tried:
regsvr32 wshelper.dll and
netsh add helper wshelper.dll
How can I restore connectivity?