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My sister-in-law called with problem opening attachments from hotmail. She recently had her computer updated and is now running IE9.

She says that previously she could right-click on the arrow to the left of the download button on the attachment and open it, but that isn't working now. She can download the file and then open it, but this is rather inconvenient.

She demonstrated this with various attachment types, pdf, jpg and word. The solution to this is probably simple, but is eluding me.

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She's talking about the hotmail interface, right? As in, there was a "View" or "open in..." button next to the download button inside Hotmail? Do you know what the files opened in: Office Live? Did her account with Office Live change and she no longer has access to it? This sounds like a web app problem, not a computer problem. – music2myear Feb 15 '12 at 16:31
No, she has locally installed applications. I thought at first that the issue might have been due to a change at HotMail, but she tells me that her accountant, whom she allows access to the same account, can open things normally from her computer. Not certain which versions of Windows and IE the accountant uses. I suspect that there is some tweak that needs to be made to my sister-in-law's configuration. Once the files have been downloaded, she can open them normally, but, as I stated previously, this is rather inconvenient. – mark Feb 15 '12 at 17:04
Of course IE is installed locally. But she's still talking about being at the Hotmail website and the "download" and "view/open" buttons being in the Hotmail interface? If she's not at the Hotmail website, what client software is she viewing the email in? – music2myear Feb 15 '12 at 17:10
When you say she had her computer updated, what do you mean? Windows updates? Or are you talking "upgraded"; like installing Windows 7, adding memory, etc? – CharlieRB Feb 15 '12 at 18:09

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