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After I set up a VPN connection, there is an error:

Connection failed with error 711

The operation could not finish because it could not start the Remote Access Connection Manager service in time. Please try the operation again.

Then I go to check the Network Connections, I see the created VPN icon with the following description:

Unavailable - device missing

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This one is working for me.


Restart these services manually and make sure they are working:

  • Telephony
  • Remote Access Connection Manager
  • Remote Access Auto Connection Manager

Second option if first doesnt work:

  • Log on to Windows by Safe mode by an accout with administrative privileges
  • Go to your Windows Installed directory (eg . c:\windows\system32)
  • Open "LogFiles" folder inside system32
  • then the "WMI" Folder
  • find folder RTBackup inside it
  • What you have to do is delete everything inside the RTBackup Folder
  • BUT DO NOT DELETE THE RtBackup Folder!
  • After Deleting Everything inside , Just Reboot PC Into Normal Mode
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This article helped me to solve the problem on Windows XP, but didn't helped me to solve it on different machine with Windows 8 64.

I have even tried to use RAS CMAK to create valid connection on a working computer, but when i'm installing the connection on the "broken" system, it says "Unavailable - device missing" (even that it shows VPN icon and not Dial-up icon).

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