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I have last year bought an HP dv7 Pavillion notebook but due to personal problems I was not able to get my hands on it up until last year's December. It's an i5, has a ATI Radeon HD Mobility 5650 graphics card and 6GB RAM.

Now, the problem started when I was downloading the essential updates and stuff for my "new" PC. At first I tried playing Skyrim and Battlefield 3. Both of them asked me to update my driver, since my driver was quite deprecated. I then proceeded to the AMD driver update page. From there I downloaded the Mobility Catalyst Software Suite. When trying to run it, it outputted the following message:

AMD Catalyst Mobility cannot be downloaded due to incompatible hardware/software on your computer.

I then tried downloading the Catalyst Control Center. I am not sure what I actually did. I installed and uninstalled a bunch of versions. After a couple of tries it worked. I was able to play games.

Now, the main problem starts here. Yesterday I downloaded Mass Effect 3 Demo. When I tried playing it, something weird happened. The game looked like something taken from a PS1 game. The textures were blurred and everything was either too bright or too dark. But the main problem, FPS was extremely low.

I couldn't figure out why that was happening. I Google'd everywhere. Found nothing. I asked myself whether it was just a driver update issue. I downloaded the latest version (v12.1) of Catalyst and restarted my PC. I then tried restarting Mass Effect 3. At first the FPS had increased significantly (it was marking up to 60 fps). The graphics were still weird. But after a couple of minutes (hadn't even gotten to the tutorial yet), the FPS started dropping a lot.

I then tried playing Battlefield 3. I figured it was just the game's fault. I was wrong. The same thing happened to Battlefield 3. It was unplayable.

I started Googling everywhere. Again, found nothing. I then tried updating the Catalyst Software Suite. But as before, it outputted the same annoying incompatibility error. So I started googling ways to actually figure that error. I found a bunch of answers. Most of them told people to get the outdated HP graphical update driver, since AMD apparently prevented HP and Toshiba PCs to get the latest updates.

I am desperate right now. I don't know what the problem is. Saturday I was playing Battlefield 3 as usual (everything going smoothly). And now it won't even run Mass Effect 3 right. That problem came out of nowhere! Should I just get the HP update or what?

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1 Answer 1

Did you get the driver from the HP site, Windows Update or the ATI site. I suggest only using the driver from the HP site as it may be that HP "tweaked" the ATI chipset in some way. I have seen this with Dell systems many times. Note that ther version may be "behind" what ATI lists

The general DV7 download page is DV7 Downloads

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But, won't by installing the HP ATI driver disallow me to play any games that require recent updates such as Battlefield 3? –  Renato Feb 17 '12 at 21:13
    
Possibly but if HP has tweaked the ATI chipset/Driver, that is what you have to use. You have encountered the "incompatible hardware" warning and that likley means HP specific drivers. –  Dave M Feb 17 '12 at 21:18
    
Okay. I downloaded the DV7 AMD driver and tried the same games on it. I got really dissapointed. It's the same as before. I am starting to think nVidia has better products then AMD. I never had this kind of issue with them... –  Renato Feb 17 '12 at 21:30

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