I have recently started off as an IT Helpdesk Trainee, and it was my first day today. They were mainly just showing me the ropes today, but I have a question.
From an technician perspective, when you receive a call from a customer needing X help on his machine, and where I work we use Remote Desktop connections to provide such support, I don't understand what credentials you login with?
Say for example a computer,
Host15, is logged on, on a user account Joe Bloggs.
I have admin credentials as the technician for the machine, do I log into his machine using those credentials, but then surely that wouldn't be his profile?
Must I ask him for his username and password?