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I have an authentic Outlook 2010 with a Microsoft product key, but before that I used a evaluation version.

  1. Now, when I open the Outlook application it tells me to insert the product key again; I try to enter my authentication key and it automatically begins the installation process again, as if I haven't installed it before.

  2. Another problem is on the outlook's start-up screen, the new mail icon doesn't work well and I can't answer emails in this situation. Could someone help me?

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Amigo, esse forum é apenas para ligua inglesa... Vou tentar traduzir pra voce mas as respostas que por ventura aconteçam vao ser em ingles... –  Diogo Feb 29 '12 at 18:50
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Thanks to @Diogo Rocha for assisting the new user. –  Dave M Feb 29 '12 at 18:54
    
The original question was posted on portuguese, I quickly translated it to english keeping it senses, If I make any gramatical mistakes please fell free to edit. –  Diogo Feb 29 '12 at 19:01
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@DiogoRocha: You can also link to the original question. –  Tom Wijsman Mar 1 '12 at 3:30
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1 Answer

I have seen this and the only thing that seemed to work was a complete uninstall and resinstall. In one case, it would not uninstall from Control Panel so it took a bit more.

MS has some help Office Uninstall

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Translating the answear to @lui: Eu já tive esse tipo de problema e a única opção que pareceu resolver o problema foi uma completa desinstalação e uma nova instalação. Em determinada situação não foi possível desinstalar pelo Painel de Controle e foi um pouco mais complicado. Voce pode encontrar mais informações no link da resposta acima. –  Diogo Feb 29 '12 at 19:24
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