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I am trying to transfer purchases from my iPod Touch to a new laptop (running Windows 7). iTunes tells me that the computer is not authorized (which is correct), and asks me to login to my account to authorize it.

When I login to my account I am told that I have the maximum number of computers authorized and I need to deauthorize old machines. From what I can work out, to do so I go to Store -> Account, where I should find a button to deauthorize all machines that have been authorized for use with this account.

I do not see this button, and the Apple support site tells me the following:

Note: You may only use this feature once per year. The Deauthorize All button will not appear if you have fewer than two authorized computers.

I have not used this feature before (so definitely not in the last year), and according to the alert I receive when trying to transfer purchases I have 5 authorized computers.

To make things even more confusing, in the place where I would expect the button to appear, iTunes tells me that I only have one authorized computer (although it tells me I have 5 when trying to transfer my purchases):

enter image description here

So what can I do to deauthorize these old machines and transfer purchases from my iPod to the new machine?

share|improve this question
are you sure you're using the same account for both? – KronoS Mar 1 '12 at 20:42
@KronoS - Yes, positive. I only have one account. – James Allardice Mar 1 '12 at 20:45
up vote 1 down vote accepted

Call Apple. They know that their authorization scheme has glitches and they will be able to reset something on their systems that will allow you to deauthorize computers.

share|improve this answer
I think this will be my only option. Thanks! – James Allardice Mar 2 '12 at 13:10

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