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Basically after a while that my pc is running, photoshop (5.1, 64bit, on windows 7) will become unable to create new files or open existing ones, rebooting the computer seems to fix it, for a while, but then it gets back to "dumb" mode.

The problem seems to be affecting the 32bit version as well. Fireworks works fine tho.

Any idea how to fix it?


Create new file-> nothing happens. Nothing. Open file-> I can browse for the file, select it, and nothing happens.

I set up all 4 of my hard disks as scratch. Ram usage is highly variable, even if I close every other application, the error remains.

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How exactly is it "unable to create or open"? What happens when you create a new file? Where does it fail? Do you get an error message? Same thing for opening files. Please add more details. –  slhck Mar 4 '12 at 19:08
    
^ yup, need input. You could check your memory available in task manager, and check the "scratch disk" locations in the photoshop preferences. Also you could check the ammount of memory that it sets aside in preferances. –  Psycogeek Mar 5 '12 at 1:05
    
I answered with the details, but nothing new around here. –  Madness Mar 9 '12 at 4:05
    
I'm having this exact problem now -- started out of nowhere -- were you able to fix it? –  Sherwin Yu May 14 '13 at 9:49
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5 Answers 5

Try creating or opening a file in Illustrator, then on the file menu, choose edit in Photoshop. I tried a number of suggestions, but this one was the only one that worked for me. After creating and opening two files in Illustrator then editing them in Photoshop, now Photoshop opens and creates the files I tell it to.

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I was experiencing this exact problem for quite a while (Photoshop CS4 64-bit on Win7 64-bit) and tried all kinds of things to fix it, fiddling with every remotely-relevant Photoshop setting there was, along with various Windows compatibility options, none of which made any difference.

In the end I tried completely uninstalling my (ATI/AMD Radeon HD 5670) graphics card drivers from Device Manager, forcing Windows 7 to revert to using its own built-in drivers (the ones listed in Device Manager as provided by "ATI Technologies Inc.", dated 9th November 2010 and with version 8.792.0.0). I've now been running everything with that driver for the past month and haven't had any more problems with Photoshop since then.

Clearly, reverting to stock graphics drivers is far from ideal if you use that computer to play games or anything like that, but as this is my work PC, the built-in driver works perfectly for my purposes.

(Of course, this could just be yet another one of the myriad solutions that people have found to fix this issue but which don't work for anyone else! Hopefully this will help at least one other person, though...)

Edit: Curses, Photoshop's just gone back to refusing to do anything. I'm beginning to wonder if this is an issue with faulty RAM or something, but for now all I can say is that reverting my graphics drivers doesn't seem to have solved the problem after all.

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Try re-installing the application, it should resolve your problem. The correct way to do this is uninstalling Photoshop, reset the computer and then installing Photoshop again. Also check the "Run as administrator" in the properties menu, that seems to resolve a lot of problems as well, especially in Windows Vista/7/8.

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Close Photoshop, Hold Command + Option + Shift (Control + Alt + Shift, PC) while you restart Photoshop. This brings up a dialogue box where you can choose to delete your settings file, this resolves lots of problem's worth trying before reinstalling

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I had this problem with PS CS5 and CS6. Nothing fixed the problem, resets, restores, reinstall etc., until I discovered a problem with my USB default printer. Windows for some reason had failed to recognize it correctly, despite it having been used happily for years (an update was probably the culprit). I reinstalled the printer and bingo, Photoshop started working again.

As an aside, I had problems with Word and printers a while back - Word wouldn't start if there was a disconnected networked default printer. I looks like PS is equally as sensitive to default printers. Check out your printers before messing with PS.

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