Super User is a question and answer site for computer enthusiasts and power users. It's 100% free, no registration required.

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

I am having a problem with connecting to a Cisco VPN in Windows 7. According to the below error log I am getting problem is with the group password. But the same password works correctly on my Windows XP PC.

1      12:26:14.387  03/18/12  Sev=Warning/3    IKE/0xE3000057
The received HASH payload cannot be verified

2      12:26:14.387  03/18/12  Sev=Warning/2    IKE/0xE300007E
Hash verification failed... may be configured with invalid group password.

3      12:26:14.387  03/18/12  Sev=Warning/2    IKE/0xE300009B
Failed to authenticate peer (Navigator:904)

I am using Cisco VPN Client and Windows 7 professional with Service Pack 1. Any help is greatly appreciated.

share|improve this question
This doesn't solve the problem with Cisco, but I NEVER got the Cisco VPN client working reliably on any OS other than WinXP, and switched to the ShrewSoft ( VPN client. – EKW Mar 18 '12 at 10:17
@EKW Cisco VPN has worked fine for me on XP x86, and Vista/7 x86/x64. Most problems that aren't cleared up by a user password reset are usually fixed by a re-install. Our client installations have the connection profiles pre-configured, though. – Iszi Mar 18 '12 at 14:02
@Indika Have you tried copying the *.pcf files from the Profiles sub-folder of the VPN Client's Program Files folder? – Iszi Mar 18 '12 at 14:03
@Iszi That solved my problem. Now I can connect... – Indika K Mar 19 '12 at 12:52
up vote 2 down vote accepted

If there's problems with your connection configurations, and you have another working system, you should try copying the connection profiles from that working system.

The profiles can usually be found in the VPN Client's Program Files folder. This should be one of:

  • C:\Program Files\Cisco Systems\VPN Client\
  • C:\Program Files (x86)\Cisco Systems\VPN Client\

From there, look for a folder called profiles. In that folder should be one or more files with extensions ending in .pcf. Copy these files from the working computer, to the same location on your malfunctioning system. Re-start the VPN client and see if it will work from there.

If this fails, re-installing the VPN client may be helpful.

share|improve this answer

Your Answer


By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.