Take the 2-minute tour ×
Super User is a question and answer site for computer enthusiasts and power users. It's 100% free, no registration required.

I'm supporting a user in another state and when I ask them to share their screen with me, it only displays part of the screen.

They have 2 screens, for simplicity's sake, lets say they're both 1000 x 800 (2000 x 800 total). It will show a rectangle that is ~1200 x ~600. This feature works great on all other user's machines.

Are there any suggestions on how I can fix this?

share|improve this question

1 Answer 1

up vote 1 down vote accepted

You may have set the text size to Larger (150%). I changed this to Medium (125%) which required a log off/log in and it resolved the problem.

The setting is found under:

Control Panel - All Control Panel Items - Display

share|improve this answer

Your Answer

 
discard

By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.