I'm supporting a user in another state and when I ask them to share their screen with me, it only displays part of the screen.
They have 2 screens, for simplicity's sake, lets say they're both 1000 x 800 (2000 x 800 total). It will show a rectangle that is ~1200 x ~600. This feature works great on all other user's machines.
Are there any suggestions on how I can fix this?