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I have a HP DataVault X510 Windows Home Server that does not appear to boot up any more. It turns on displays all three lights (power, network & health) for a couple of seconds then turns off for a couple of seconds and tries to boot up again.

I have checked the network port by plugging it into my laptop and it works fine. I have also tried clicking the status/recovery button on the front to either get some status lights or boot the server into recovery mode but that has not had any effect.

Please find a short video of the bootup sequence here: http://youtu.be/djQ8-JFJkrg

How can I determine why it is not booting/how to fix it?

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Do the HDDs spin up? –  Tim Apr 4 '12 at 6:23
    
It sounds like they start spinning up before it 'reboots'. I also tried turning it on without the drives in and it does exactly the same thing. –  mundeep Apr 4 '12 at 12:12
    
You might see if HP has a user manual or other document that could help...h10025.www1.hp.com/ewfrf/wc/… –  Moab Apr 4 '12 at 15:19
    
@Moab thanks, first thing i did was download manual but only suggestion in there is trying the status/recovery button to either see what the error code is or perform a recovery/factory reset however that doesn't appear to work. –  mundeep Apr 4 '12 at 23:24

1 Answer 1

up vote 0 down vote accepted

In case anyone else has a similar issue it turns out HP has a dedicated 24/7 support number for the X500 series. I was told the above meant my server was dead and I was sent a replacement chassis.

For Australia:

HP MediaSmart Server & HP StorageWorks DataVault 1 800 83 9667 24 hours a day, 7 days a week ( English only )

For other countries Contact HP Support

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