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I currently have a problem with a printer that is being shared through 3 other computers. One machine is the host and it shares to the others. On one of the computers, whenever I select printing properties to change to grayscale printing, I receive the following error...

Function address 0x4f5c80c6 caused a problem fault. (exception code 0xc0000005) 
Some or all property pages(s) may not be displayed.

This is on a Windows 7 32 bit computer using an HP OfficeJet Pro K5400 Series printer. I have removed and re-added the printer to the computer and attempted to update drivers but nothing seems to work at getting around this error. Any suggestions?

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Is it fine for the other computers? –  soandos Apr 4 '12 at 18:23
    
Yes, all the other computers who connect to use this printer have no problems. –  Cpt. Jack Apr 4 '12 at 18:49

1 Answer 1

Sounds like the HP software and drivers have been corrupted. I would suggest removing the HP software from the machine and reinstall it. HP has a removal tool you can use to make sure you get it all.

Reboot before reinstalling the software and drivers. Also, make sure to get the most current drivers from the HP site.

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