We have an office with all users using the same spec'ed PCs with the same Image deployed to them, so that the software and configuration is identical.
I have one user who keeps having the install of MS Word 2010 crash intermittently. First I reinstalled Office 2010 Suite, but will have the crashes.
The PC has been replaced with a clean install of Windows and Office but we are still having the issues with Word crashing.
We have had the user to log onto another PC which we know to be working fine, but again, Word keeps crashing.
Below is the Error from EventViewer:
Faulting application name: WINWORD.EXE, version: 14.0.6024.1000, time stamp: 0x4d83e310 Faulting module name: MSVCR90.dll, version: 9.0.30729.6161, time stamp: 0x4dace5b9 Exception code: 0xc0000417 Fault offset: 0x000320f0 Faulting process id: 0xc34 Faulting application start time: 0x01cd1881ea917c33 Faulting application path: C:\Program Files\Microsoft Office\Office14\WINWORD.EXE Faulting module path: C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\MSVCR90.dll Report Id: edd97602-8477-11e1-aa13-001111db42bf
The PC is running Windows 7 Professional and Office 2010 We have tried everything we can think of. If anyone could enlighten us, it would be very much appretiated.